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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joel Delos Santos

Joel Delos Santos

June 16, 2025

5  out of  5
rating by Joel Delos Santos
"Nicole is so helpful and really good assisting clients and knowledgeable on what she does. 5star service! Job well done Nicole and the whole team! Well recommended team!"
We responded:
"Thank you, Joel! I'm happy to hear that Nicole and the team provided such excellent service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Eddie M

June 16, 2025

5  out of  5
rating by Eddie M
"What a great place with great vibes! Melanie helped me get my apt insured !! 💫💫"
We responded:
"Thank you, Eddie! I'm happy to hear you enjoyed the positive atmosphere at our office. Melanie is fantastic, and I'm glad she could assist you with your apartment insurance. If you need anything else, feel free to reach out!"
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Jennifer Dennison

June 13, 2025

5  out of  5
rating by Jennifer Dennison
"Ive been with State Farm for over 4 years. The level of customer service is extraordinary. Kim called me today out the blue to update me. I cannot be more thankful for the clear, professional and honest communication that comes from Kim (Rockstar) and State Farm. Big City business with a small town approach to their customers! Thanks Kim!!!"
We responded:
"Jennifer, thank you for taking the time out of your day to leave us a review! We love hearing about how Luis provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Andrea Pham

June 12, 2025

5  out of  5
rating by Andrea Pham
"Melanie Jimenez has been such a gem. She immediately took my call, was very responsive to what I needed and was more than knowledgeable on my request. She promptly emailed me the requested quotes and then some! I very much look forward to working with her again. She had great customer service, was very patient, knowledgeable, and well spoken."
We responded:
"Thank you for your review, Andrea! I'm delighted to hear about your positive experience with Melanie. Her dedication to providing excellent service and her expertise truly shine through. We're grateful to have her on our team and look forward to assisting you with any further needs. Let us know if there's anything else we can do for you!"
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Austin Tury

June 10, 2025

5  out of  5
rating by Austin Tury
"Excellent and friendly service! Melanie helped me through the process and it barely took any time at all. I highly recommend this team 😊"
We responded:
"Thank you for your review, Austin! I'm happy to hear that Melanie provided excellent and friendly service during your visit. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Brett Meci

May 31, 2025

5  out of  5
rating by Brett Meci
"Melanie was very helpful. Got rid of my old insurance and signed up with her and State Farm. Process was very easy and it was an easy move to transition over. Thank you!"
We responded:
"Thank you for your review, Brett! I'm happy to hear that Melanie was able to assist you in making the switch to State Farm so smoothly. We appreciate your trust and are here to help with any questions or needs you might have. Thanks for choosing us!"
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Russ Walker

May 28, 2025

5  out of  5
rating by Russ Walker
"Very easy to deal with, but expensive."
We responded:
"Thank you, Russ, for sharing your thoughts! I'm glad you found the process easy. I understand that cost is an important factor, and I'm here to help with any questions or concerns you might have. Feel free to reach out anytime!"
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Carlos Diaz

May 27, 2025

5  out of  5
rating by Carlos Diaz
"With prices going up everywhere, Nicole was super helpful in finding me the best coverage options within my budget. She made the process easy and stress-free. Highly recommend her!"
We responded:
"Thank you, Carlos, for sharing your experience! I'm happy to hear that Nicole was able to assist you in finding the right coverage options within your budget. Making the process easy and stress-free is what we strive for. If you have any more questions or need further assistance, feel free to reach out anytime."
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Alexa Guerrero

May 27, 2025

5  out of  5
rating by Alexa Guerrero
"Nicole Jimenez was amazing! As a new driver, I wasn’t sure what to expect, but she walked me through my best options and made everything easy to understand. Super helpful and professional, highly recommend!"
We responded:
"Thank you, Alexa, for sharing your experience! I'm glad Nicole was able to guide you through your options and make the process easy to understand. It's wonderful to know she provided such helpful and professional service. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Ivan Gonzalez

May 22, 2025

5  out of  5
rating by Ivan Gonzalez
"Muy buen servicio y muy profesionales y la señorita Nicole Jiménez es muy amable y se toma el tiempo para atenderte con profesionalismo y paciencia muy buena experiencia se las recomiendo"
We responded:
"¡Gracias, Ivan! Nos alegra saber que tuviste una experiencia tan positiva con nosotros. Nicole es un gran valor para nuestro equipo, y estamos contentos de que su amabilidad y profesionalismo hayan hecho una diferencia en tu visita. Si necesitas más ayuda o tienes preguntas, estamos aquí para ti. ¡Te esperamos pronto!"
Profile photo of Alexandria Belluomini

Alexandria Belluomini

May 20, 2025

5  out of  5
rating by Alexandria Belluomini
"Melanie Jimenez was absolutely wonderful when I had the pleasure of speaking with her over the phone a few weeks ago. She helped me save money by introducing me to the Drive Safe and Save Beacon Program. She took her time explaining in detail what the program was about and did not seem to mind my nor my husband’s endless questions. Melanie had a warm and kind tone and I’m pretty sure I could hear her smile over the phone during the course of our conversation. Thanks Melanie!"
We responded:
"Thank you for sharing your positive experience, Alexandria! We're pleased our team could take the time to thoroughly explain coverage options and address all your questions. At our agency, we believe patient, clear communication is key to helping customers make informed decisions. We appreciate you recognizing this approach—it’s what we strive for with every interaction."
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Hawaii Home Remodel

May 19, 2025

5  out of  5
rating by Hawaii Home Remodel
"Great Services! Response to customer questions very quickly. Thank you Cheyenne"
We responded:
"Thank you so much for your feedback! I'm glad to know that Cheyenne was able to assist you promptly with your questions. We appreciate your trust in our services and are here for any future needs you may have!"
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Julienna guzman

May 19, 2025

5  out of  5
rating by Julienna guzman
"Melanie is the best! Shes very helpful & just the sweetest human ! Definitely ask for her :)) ❤️❤️"
We responded:
"Thank you so much for your wonderful feedback! I’m glad to hear that you had a positive experience. Our team is here to help! If you have any more questions or need anything else, feel free to reach out!"
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Kora

May 14, 2025

5  out of  5
rating by Kora
"I had a great experience working with Mel. She was professional and genuinely cared about helping me find the best coverage for my needs. Answered all my questions patiently. Highly recommend!!"
We responded:
"Thank you, Kora, for sharing your experience! I'm glad to hear that Mel was able to assist you so effectively and provide the coverage you needed. Her professionalism and dedication to helping our customers are truly valued. If you have any more questions or need further assistance, feel free to reach out anytime. Your recommendation means a lot to us!"
Profile photo of Faith Reynoso

Faith Reynoso

May 13, 2025

5  out of  5
rating by Faith Reynoso
"Just got insured today by Melanie. She helped me so much. She was thorough and explained everything in detail."
We responded:
"Thank you, Faith, for sharing your experience! I'm glad to hear that Melanie was able to assist you thoroughly and provide detailed explanations. We're grateful to have her as part of our team. If you have any questions or need further assistance, feel free to reach out to our office anytime."
Profile photo of Alejandro Oliveros

Alejandro Oliveros

May 7, 2025

5  out of  5
rating by Alejandro Oliveros
"Melanie Jiménez gracias por toda tu ayuda, es bueno sentirse confiable cuando personas como tú explican también las cosas, so muchísimas gracias por todo 10 de 10"
We responded:
"¡Alejandro, muchas gracias por tu comentario! Nos alegra saber que Melanie pudo ayudarte y que te sientes confiado con nuestras explicaciones. Estamos aquí para cualquier cosa que necesites en el futuro. ¡Gracias por confiar en nosotros!"
Profile photo of Paloma Benitez

Paloma Benitez

May 5, 2025

5  out of  5
rating by Paloma Benitez
"I got a new car and it was too much to add it onto my current insurance, Melanie was able to get me lower pricing on my new car and the other cars on the policy as well! She was super accommodating with my busy schedule and so so helpful. Definitely recommend!"
We responded:
"Paloma, thanks for sharing your experience! I'm happy to hear that Melanie was able to assist you with finding a more affordable option for your new car and existing policy. It's wonderful that she could accommodate your busy schedule and provide the help you needed. If you have any more questions or need further assistance, feel free to reach out anytime."
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Sara Rounaque

May 2, 2025

5  out of  5
rating by Sara Rounaque
"Melanie Jiminez has been absolutely incredible and I can't express that enough! She has been so kind and so helpful in getting me switched over from Allstate to State Farm- she helped me and my mom save about $300 on our monthly payment. I can't begin to explain how much this is going to help us. On top of the savings, I feel so secure and assured in the kind of coverage we'll be receiving. She was quick, thorough, and incredibly knowledgeable and I am so grateful to know that she'll be there for all of our auto-insurance needs! Thank you Melanie!!"
We responded:
"Thank you, Sara, for sharing your experience! I'm delighted to hear how Melanie's efforts made such a positive impact on your transition to State Farm. It's wonderful to know that the savings and coverage have brought you peace of mind. Rest assured, we're here for all your insurance needs. If you have any questions or need further assistance, don't hesitate to reach out!"
Profile photo of Edgar Amaya

Edgar Amaya

May 2, 2025

5  out of  5
rating by Edgar Amaya
"My call today with Melanie Jimenez was absolutely amazing in the aspect that it made my experience smooth & easy , I usually don’t like when I have to call places & deal with people over the phone but Melanie made me feel as if I was talking to someone in my family I don’t leave reviews but I have to leave one for State Farm for their Excellent customer service , Melanie definitely made me feel heard & understood thank you so much definitely recommending my family to get insured with Melanie from state farm"
We responded:
"Thank you, Edgar, for sharing your experience! I'm glad to hear that Melanie made your call smooth and easy, and that you felt comfortable and understood. It's wonderful to know that her service left such a positive impression. We truly appreciate your recommendation and are here to assist with any future needs!"
Profile photo of Jacki Ralls

Jacki Ralls

May 1, 2025

5  out of  5
rating by Jacki Ralls
"Melanie has been super helpful in getting our insurance transferred from Nevada to Arizona."
We responded:
"Thank you, Jacki, for sharing your experience! I'm glad to hear that Melanie was able to assist you with transferring your insurance from Nevada to Arizona. We're here to help with any other questions or needs you may have. Feel free to reach out anytime!"
Profile photo of Maria Jimenez

Maria Jimenez

May 1, 2025

5  out of  5
rating by Maria Jimenez
"Hola, tuve la oportunidad de vicitarlos la semana pasada y nos atendio Nicole Jimenez, nos ayudo a encontrar lo que andabamos buscando, resolvio todas nuestras dudas y fue muy amable con nosotros, quedamos satisfechos con nuestra poliza, Claro que recomiendo esta aseguranza."
We responded:
"¡Hola Maria! Me alegra saber que Nicole pudo ayudarte a encontrar lo que necesitabas y que resolvió todas tus dudas. Estamos contentos de que estés satisfecha con tu póliza. Gracias por recomendarnos. Si necesitas más ayuda en el futuro, no dudes en contactarnos. ¡Estamos aquí para ti!"
Profile photo of Elena Atlas

Elena Atlas

May 1, 2025

5  out of  5
rating by Elena Atlas
"I leased a new car and needed insurance on the spot to move forward with my transaction. I was referred to Melanie Jimenez at State Farm and was so grateful that I got her contact! She quoted me an amazingly low monthly rate that even the salespeople were shocked. Then after processing the order and doing her magic, she called me back to offer me an even lower rate! Thanks Melanie, you made the process so quick and so easy with such a super low rate, that I did not have to bother to call around for lower quotes."
We responded:
"Thank you, Elena, for sharing your experience! I'm happy to hear that Melanie was able to assist you with such efficiency and offer you a fantastic rate. It's wonderful to know she made the process smooth and stress-free for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
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David Jerson

April 25, 2025

5  out of  5
rating by David Jerson
"Great experience with Melanie who helped me bundle and save. Hut hut hike!"
We responded:
"Thank you, David, for sharing your positive experience! I'm happy to hear that Melanie was able to assist you so effectively. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Marianne Cook

April 23, 2025

5  out of  5
rating by Marianne Cook
"Y’all, I cannot say enough about this agency. I have had my policy less than a month when a car collided with me. The other driver had an expired tag and turns out no insurance. Melanie Jimenez has been the best to work with. She is kind and compassionate. She understood everything I was going through and listened to me vent, gave me some sound advice regarding the claims process and helped calm my fears. Not to mention the State Farm auto price was half of what Progressive was. I moved all my policies over to State Farm. Let me not forget to mention the claims department at State Farm was also been very kind and caring not just hurry up and let’s get this done. The process has been flawless. Thank you everyone!"
We responded:
"Thank you so much for your kind words, Marianne! We're so glad Melanie and our team could support you during such a stressful time. It means a lot to know you felt heard, cared for, and confident in the process. Please reach out if you ever need us!"
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Aaron Price

April 18, 2025

5  out of  5
rating by Aaron Price
"Melanie Jimenez is THE best agent hands down. She is great with following up, answering questions in a timely manner and always very professional. Such a great experience with her all the time."
We responded:
"Thank you so much for your kind words! We couldn’t agree more—Melanie Jimenez truly is the best! We’re thrilled to hear she consistently provides you with such a positive and professional experience. We appreciate you and are always here for you!"