State Farm® Insurance Agent JoAnn Cuevas

"Nicole Jimenez was very helpful and was able to answer all my questions concerns i had.I highly recommend her."

"Melanie was great to work with. She is very kind and genuinely cares about me as a customer and as a person. Also very polite and professional. She saved me a bunch of money and I am very happy! Thanks Melanie!"

"Melanie was awesome !! Made everything very easy and fast .. answer all my questions. would recommend 1000% for all your needs !! Auto,business,rental, and especially life insurance."

"I had a fantastic experience working with Melanie Jimenez at State Farm. From the very beginning, she was incredibly helpful, knowledgeable, and patient in answering all of my questions. She took the time to understand my needs and made sure I had the right coverage in place without ever making me feel pressured. Melanie made the whole process smooth and stress-free. It’s clear she truly cares about her clients, and I’m so grateful for her guidance and support. Highly recommend her to anyone looking for a reliable and friendly insurance agent"

"Great experience at this location Melanie assisted me and was helpful and very welcoming, would definitely recommend coming here"

"UPDATE - 🚨 FRAUD, ABUSE, AND PREDATORY BEHAVIOR – STATE FARM HENDERSON, NV 🚨 We strongly reject the false characterization in the agency’s reply. For months, we attempted to resolve this matter professionally and respectfully—including multiple requests for calls from billing and management, and a detailed breakdown of our charges. Not once during that entire time did we receive the breakdown or resolution we asked for. The only call we received from the owner came after we stated we were filing a formal complaint against this office. That is not how an ethical business operates, and customers have every right to escalate issues when ignored for months. Their attempt to frame our persistence as “aggressive” is a form of gaslighting meant to deflect from their own negligence. This situation began with their documented errors—including attaching a sold vehicle to our policy, destroying our discount, and billing us for 6 months of coverage while only providing 4 months. These are not “policy misunderstandings”—they are billing discrepancies and potential violations of NRS 686A.310 (Unfair Insurance Practices) and NRS Chapter 598 (Deceptive Trade Practices). We will be reporting this office to the Nevada Division of Insurance and the Better Business Bureau so this behavior is documented and investigated. Customers deserve to know that this agency’s version of “professional service” includes ignoring months of contact attempts and then attacking customers for asserting their rights. ——————————— The owner of this office called me today after months of ignored calls and messages, and her behavior was abusive, predatory, and pure gaslighting. She accused me of being “disrespectful” simply for expressing months of justified frustration over their mistakes. She even admitted she had been on vacation, prioritizing that over months of negligence and ignored requests to fix my account. This kind of hostile and dismissive conduct is predictable when you shine a light on fraudulent behavior in this office. I’ve been a loyal State Farm customer for almost 10 years with ZERO accidents or tickets, yet they charged me nearly $300/month—and Progressive quoted me over $1,000 less for the same coverage plus some. During my last policy term: 1. They attached a car I sold over a year ago to my new vehicle, destroying my multi-vehicle discount and using fraudulent methods to apply discounts that ultimately cost me more. 2. I asked multiple times over six months for them to review my payments, and they ignored every request. 3. My 6-month premium only provided 4 months of coverage, even though my insurance card showed a 6-month end date. 4. Despite paying more for a policy that didn’t reflect my spotless driving record, underwriting is entirely unwilling to refund me or make it right. They didn’t “discover” their error until my bill was already overdue for $900, and they refused to fix it. This office’s conduct is fraudulent, predatory, negligent, and abusive. I will be reporting them to the Nevada Division of Insurance, the BBB, and pursuing every legal option available. Loyalty means nothing to State Farm. Save yourself the money, the headache, and the abuse—go with a company that actually values its customers."

"I've been so impressed with the customer service for my auto insurance. I recently had a question about my bill, and Cheyenne was incredibly helpful and patient. She clearly explained the charges. And even helped me adjust my coverages to better fit my budget while still keeping me covered for what I need to stay safe and protected. It's a huge relief to know they're so easy to work with! Thank you Cheyenne for working with me and being so kind and patient."

"Melanie was able to save my wife and I a ton of money on our auto, home, and pet insurance. Thanks for being so patient and helpful!"

"Melanie was able to provide such great coverage for me! She explained everything with great detail & was even able to save me $100/month! Thank you State Farm and Melanie"

"I am leaving this review after months of watching my husband fight with this State Farm office over their fraudulent and negligent behavior, and the way this office has treated our family has been disgusting and abusive. We have been with State Farm for nearly 10 years with ZERO accidents or tickets on our record, yet we were being charged almost $300/month. We later found out Progressive quoted us over $1,000 less for the same coverage—and more. Here is what this office put us through: 1.    They attached a car my husband sold over a year ago to our new vehicle, destroying our multi-vehicle discount and using shady “discount methods” that ended up costing us more. 2.    He reached out for months asking them to review our billing, and they ignored him completely. 3.    Our 6-month premium only gave us 4 months of coverage, even though the insurance card clearly showed a 6-month end date. 4.    When we finally got a call from the owner, she was rude, condescending, and accused my husband of being “disrespectful” for expressing months of justified frustration. 5.    She even admitted she had been on vacation instead of addressing the ongoing problem, which left us with a $900 bill for their mistakes. This was abusive, predatory, and blatant gaslighting from start to finish. Instead of apologizing or fixing their error, they refused to make it right, even after acknowledging their mistakes. We will be reporting this office to the Nevada Division of Insurance, the BBB, and pursuing every legal option. Loyalty means nothing to State Farm. Save yourself the financial and emotional stress and go with a company that actually respects its customers."

"mel is literally the best!!"

"I’m so grateful to have Melanie as my State Farm agent! She’s been incredibly kind and helpful through my recent transition back to Las Vegas from California. From switching over my car insurance to helping me bundle my new home policy, she’s been on top of every detail. Melanie was especially attentive during the closing of my home—making sure my policy was ready and in place right on time. She's always quick to respond and genuinely cares about making things smooth and stress-free. I truly feel like she’s in my corner, and I couldn’t be happier to have her as my agent going forward!"

"Melanie was super patient, helpful and kind. I love state farm simply because of the kind customer service."

"Thank you Melanie for being so kind and helpful getting my car insurance rate. She helped me navigate this process as this was my first time getting car insurance on my own and helped me secure such a great rate. She is always soo kind and very quick to respond to any questions or needs!"

"Melanie Jimenez was attentive and answered all questions my family and I had. Thank you for being patient and helping us save money"

"Melanie Jimenez was great! After our initial talks, I was no so sure about the price. But she continued to work on the quote and come back with a plan that fit. Available and professional, if you need help or looking to sign with State Farm request Melanie"

"Nicole was really helpful and took care of all my needs to what I need for insurance coverage. I am more than satisfied. Thank you very much."

"Melanie has been lovely!! Always pleasant and kind! She helped me get a quote within 20 minutes and helped with finalizing it within 24 hours. I had a different quote previously that she also submitted and followed up on for weeks despite the underwriters never responding. I didn’t even know that was possible! And she kept me informed every step, even taking time to call me with updates. I’m so happy with her service. Thank you!"

"I’ve always had a great time with State Farm! Especially with Melanie, she was so helpful nice and got me in and out super quick! 5/5 recommend!"

"Our experience with Melanie was extremely pleasant and efficient. She is a wonderful asset to the State Farm Team. She went above and beyond and made it a smooth process to change from our prior insurance carrier."

"Melanie was super helpful! Made the process easy and efficient for me with changing auto policies over to State Farm. Did everything over the phone with her and I’ll be saving $70 a month now! Highly recommend to anyone in the market for new car insurance."

"Very good experience thanks to Nicole. Thank you so much Nicole Jimenez for helping me with everything. Jeffrey."

"Great service from Cheyenne Pearson thank you"

"Update to my previous review. I can't speak highly enough about Ms. Melanie Jimenez! She has provided exceptional service every single time. I needed several different quotes in a short amount of time. She never got frustrated, always listened and truly cared! Some people say they go the extra mile, she actually does! I am so grateful for you Melanie. Thank you again! This team has been amazing for our family. They do not upsell on any services that you don't need. They answer questions and treat you like you are family. Stacy and Vanessa are amazing. I appreciate their willingness to go the extra mile us."

"Melanie is a rockstar! Great communication and super helpful."