State Farm® Insurance Agent JoAnn Cuevas

"Nicole, was very unprofessional it was unbelievable the lack of customer service skills and unprofessionalism that she displayed. I am so disappointed, I hope she doesn’t treat other people this way but she most likely does based on how comfortable she was with being extremely unprofessional. I should be surprised but I’m not with the way this generation is right now, it’s just really unfortunate to be treated so unkind. You never know what kind of a day a person is having, and I hope she learns to treat people more kind in the future."

"Insurance agent Mariela was extremely helpful with all my questions and concerns on my car insurance. She made it really easy to understand as she explained everything very well. Definitely recommend"

"Nicole Jimenez was super helpful throughout the whole process"

"Mrs. Cuevas was of great help very knowledgeable and understanding of all insurances"

"I had a wonderful experience working with Nicole Jimenez. She was incredibly helpful from start to finish. Nicole strikes the perfect balance between professionalism and friendliness. She's approachable, knowledgeable, and made the entire process feel stress free. I definitely recommend working with her!"

"⭐️⭐️⭐️⭐️⭐️ I had a great experience working with Nicole at JoAnn Cuevas - State Farm Insurance Agent. She made the process of setting up my auto and life insurance smooth and stress-free. Nicole took the time to answer all of my questions, explained everything clearly, and helped me find the coverage that worked best for my needs. I really appreciated her professionalism, patience, and genuine care. If you’re looking for someone knowledgeable and easy to work with, I highly recommend Nicole!"

"Great customer service Ask for Mariela Dominguez Fast and efficient"

"Great smooth process switching over with Mariela . Highly recommend asking for her for all your insurance needs"

"Melanie Jimenez is great! She’s been helping me with insuring my home and is very responsive. Also she let me know that my home was over insured and I’d be getting a refund (unheard of!)"

"En una sola palabra ¡Super!, muy buena atención, precios competitivos, muy profecional y fácil de entender todo. En resumen recomiendo mucho el servicio de Melani para facilitar cualquier trámite y poder hacer sus vidas mas fáciles..👌😃"

"Nicole Jimenez was persistent, patient, and was extremely helpful! She engaged in convo and provided great customer service!"

"Melanie Jimenez is the best!!! She is very friendly and patient. She was very helpful with changing over policies and getting started on a new one. She went above and beyond to explain everything and make sure that we were both on the same page. I haven’t experienced such good customer service with any other company I have dealt with recently. Thank you Melanie!!"

"Never a moment of disappointment with Melanie. Definitely does well!"

"Melanie Timenez"

"I'm so grateful to have Melanie Jimenez as State Farm Agent! From the beginning , she was incredibly helpful, knowledgeable, pleasant, kind, polite and very "Professional. Thank you State Farm for having an amazing agent! Melanie Jimenez YOU ARE THE BEST!"

"They are amazing I worked with Mariela and she was able to bundle our cars and home insurance and get us a great rate she was a pleasure to work with! And made everything very simple and easy!"

"I had a great experience working with Melanie. She was friendly, professional, and really helpful in walking me through car insurance quotes. Thanks again, Melanie, for going above and beyond. Highly recommend her if you want someone knowledgeable, kind, and trustworthy."

"I’m glad to say that I have the pleasure of being taken of by Melanie Jimenez! She goes above and beyond ensuring my husband and I are taken care of! Whether it’s making updates to our car policies, life insurance or even just being available to answer any questions we have, she does it all! 🤩 I’m super grateful to be in her hands, highly recommend! -The Millan’s 😊"

"Mariela just help us bundle our Home & car insurance and was able to get us a better rate with better coverage! Very Nice too!"

"Had a super great experience contact Melanie Jimenez, she was quick with my quote and super helpful and sweet"

"Nicole Jimenez was very helpful and was able to answer all my questions concerns i had.I highly recommend her."

"Melanie was awesome !! Made everything very easy and fast .. answer all my questions. would recommend 1000% for all your needs !! Auto,business,rental, and especially life insurance."

"I had a fantastic experience working with Melanie Jimenez at State Farm. From the very beginning, she was incredibly helpful, knowledgeable, and patient in answering all of my questions. She took the time to understand my needs and made sure I had the right coverage in place without ever making me feel pressured. Melanie made the whole process smooth and stress-free. It’s clear she truly cares about her clients, and I’m so grateful for her guidance and support. Highly recommend her to anyone looking for a reliable and friendly insurance agent"

"Great experience at this location Melanie assisted me and was helpful and very welcoming, would definitely recommend coming here"

"UPDATE - 🚨 FRAUD, ABUSE, AND PREDATORY BEHAVIOR – STATE FARM HENDERSON, NV 🚨 We strongly reject the false characterization in the agency’s reply. For months, we attempted to resolve this matter professionally and respectfully—including multiple requests for calls from billing and management, and a detailed breakdown of our charges. Not once during that entire time did we receive the breakdown or resolution we asked for. The only call we received from the owner came after we stated we were filing a formal complaint against this office. That is not how an ethical business operates, and customers have every right to escalate issues when ignored for months. Their attempt to frame our persistence as “aggressive” is a form of gaslighting meant to deflect from their own negligence. This situation began with their documented errors—including attaching a sold vehicle to our policy, destroying our discount, and billing us for 6 months of coverage while only providing 4 months. These are not “policy misunderstandings”—they are billing discrepancies and potential violations of NRS 686A.310 (Unfair Insurance Practices) and NRS Chapter 598 (Deceptive Trade Practices). We will be reporting this office to the Nevada Division of Insurance and the Better Business Bureau so this behavior is documented and investigated. Customers deserve to know that this agency’s version of “professional service” includes ignoring months of contact attempts and then attacking customers for asserting their rights. ——————————— The owner of this office called me today after months of ignored calls and messages, and her behavior was abusive, predatory, and pure gaslighting. She accused me of being “disrespectful” simply for expressing months of justified frustration over their mistakes. She even admitted she had been on vacation, prioritizing that over months of negligence and ignored requests to fix my account. This kind of hostile and dismissive conduct is predictable when you shine a light on fraudulent behavior in this office. I’ve been a loyal State Farm customer for almost 10 years with ZERO accidents or tickets, yet they charged me nearly $300/month—and Progressive quoted me over $1,000 less for the same coverage plus some. During my last policy term: 1. They attached a car I sold over a year ago to my new vehicle, destroying my multi-vehicle discount and using fraudulent methods to apply discounts that ultimately cost me more. 2. I asked multiple times over six months for them to review my payments, and they ignored every request. 3. My 6-month premium only provided 4 months of coverage, even though my insurance card showed a 6-month end date. 4. Despite paying more for a policy that didn’t reflect my spotless driving record, underwriting is entirely unwilling to refund me or make it right. They didn’t “discover” their error until my bill was already overdue for $900, and they refused to fix it. This office’s conduct is fraudulent, predatory, negligent, and abusive. I will be reporting them to the Nevada Division of Insurance, the BBB, and pursuing every legal option available. Loyalty means nothing to State Farm. Save yourself the money, the headache, and the abuse—go with a company that actually values its customers."