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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Vianey Donu

February 21, 2026

5  out of  5
rating by Vianey Donu
"Nicole Jimenez was honestly great. She made everything super easy and way less stressful. She explains things clearly and is really easy to talk to."
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Jose Sanches

February 20, 2026

5  out of  5
rating by Jose Sanches
"Nicole was honestly great. She made everything simple, answered my random questions without making it awkward, and just made the whole insurance thing feel easy. Super chill and helpful."
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David Arroyo

February 20, 2026

5  out of  5
rating by David Arroyo
"Nicole Jimenez is knowledgeable, responsive, and truly cares about her clients. She made the insurance process simple and stress-free. Highly recommend!"
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Menace Hem

February 17, 2026

5  out of  5
rating by Menace Hem
"I've had help from several agents but Nicole Jimenez is my favorite"
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tony Jimenez

February 5, 2026

5  out of  5
rating by tony Jimenez
"Melanie was an absolute pleasure to work with from start to finish. She made the entire process incredibly easy and stress-free, taking the time to explain all of my options clearly and answering every question I had along the way. She was able to bundle my auto, home, and life insurance, which not only simplified everything for my family and me, but also resulted in significant savings. I truly appreciated how attentive, professional, and knowledgeable she was throughout the process. It’s rare to find someone who genuinely looks out for your best interest, and Melanie did exactly that. Thanks to her, my family and I are well covered and paying less than we were before. I highly recommend her to anyone looking for great coverage and exceptional service."
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Alyssa Anderson

February 5, 2026

5  out of  5
rating by Alyssa Anderson
"Amazing service from start to finish! Everyone was welcoming, responsive, and incredibly helpful. They made what can usually be a confusing process feel simple and straightforward. I truly felt valued as a customer and would absolutely recommend this office to anyone looking for reliable insurance and great customer care."
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Dennis Doulder

February 5, 2026

1  out of  5
rating by Dennis Doulder
"The worst customer service I have had within my 75 years of dealing with insurance company’s"
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Sandra Raichart

January 13, 2026

5  out of  5
rating by Sandra Raichart
"Excellent customer service from Melanie 👏✨️"
We responded:
"Sandra, We're glad to hear Melanie provided excellent customer service. We appreciate your support and look forward to assisting you again in the future. Thank you for your wonderful feedback!"
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Neal Bengil

January 9, 2026

5  out of  5
rating by Neal Bengil
"Nicole was really helpful and detailed. Thanks and much appreciated!"
We responded:
"Neal, We're happy to hear that Nicole was helpful and detailed in assisting you. We truly appreciate your feedback and look forward to serving you again."
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Juan Sanchez

January 6, 2026

5  out of  5
rating by Juan Sanchez
"I do recommend Melanie Jimenez.
Very professional. I’m moving my business to her."
We responded:
"Juan, We're thrilled to hear that Melanie's professionalism has earned your trust. We look forward to supporting you and your business moving forward! Thank you so much for your recommendation! "
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jamie appel

December 19, 2025

5  out of  5
rating by jamie appel
"I had an excellent experience working with Nicole. She addressed my inquiry quickly and efficiently. Her professional approach made the process smooth and stress free."
We responded:
"Jamie, We’re so glad to hear that Nicole was able to respond promptly and handle everything with professionalism. Making the process easy and stress-free for you is our top priority. Thank you for your kind words—we appreciate your trust and look forward to working with you again!

"
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Nathalie Jabrayan

December 19, 2025

4  out of  5
rating by Nathalie Jabrayan
"Appreciate Melanie Jimenez for the prompt support on the property insurance!"
We responded:
"Nathalie, Thank you for recognizing Melanie’s prompt support! We’re glad she could assist you with your property insurance needs. Please don’t hesitate to reach out if you need anything else!"
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Dominick Ceniceros

December 2, 2025

5  out of  5
rating by Dominick Ceniceros
"Had wonderful service from Melanie Jimenez, she was able to get all the information I needed in regards to my insurance, and adding a new vehicle was a breeze."
We responded:
"We’re thrilled to hear that Melanie provided you with excellent service and made adding your new vehicle hassle-free. Thanks for sharing your experience—we appreciate your business and are here whenever you need us!

"
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Sherman McDougald

November 26, 2025

5  out of  5
rating by Sherman McDougald
"Melanie Jimenez was very knowledgeable and informative about State Farm auto and homeowners insurance. I was comfortable with my overall experience with no issues."
We responded:
"Thank you, Sherman! I'm happy to know that Melanie provided you with such a knowledgeable and informative experience regarding your insurance. It's great to hear that you felt comfortable throughout the process. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Miranda Carrillo

November 24, 2025

5  out of  5
rating by Miranda Carrillo
"I’m so grateful for Nicole Jimenez! She made insurance easy to understand and helped me choose the right plan without any pressure. Nicole is patient, friendly, and genuinely cares about her clients."
We responded:
"Thank you, Miranda! I'm happy to hear that Nicole made your insurance experience smooth and pressure-free. Her dedication to providing clear and caring service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Randy Harris

November 20, 2025

5  out of  5
rating by Randy Harris
"Cheyenne was wonderful. She was extremely knowledgeable, patient (with all of my questions), friendly and so easy to work with. A great asset to Guild."
We responded:
"Randy, I appreciate you taking a moment to share your experience with us. I'm happy to see our efficient services led you to a terrific outcome! Thank you! - JoAnn"
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Jennifer Gonzalez

November 12, 2025

5  out of  5
rating by Jennifer Gonzalez
"Melanie has been super helpful and is such a dedicated person!"
We responded:
"Thank you, Jennifer! I'm happy to hear that Melanie has been so helpful and dedicated. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Tiff

November 6, 2025

1  out of  5
rating by Tiff
"It’s a nightmare trying to get a call back from a manager here."
We responded:
"Hi Tiffany,
Thank you for taking the time to share your feedback. I’m truly sorry to hear you felt it was difficult to reach a manager — that’s never the experience we want for our customers.

Our records do show that you spoke with both our service manager and sales manager, as well as several team members, regarding the DMV issue. Unfortunately, certain DMV-related situations require action from State Farm’s underwriting department, and our agency must wait for them to complete their part before the DMV can update their system.

That said, we always want you to feel supported and informed throughout the process. We appreciate your patience while underwriting worked to resolve the matter, and if there’s anything else you need or if we can help further, please don’t hesitate to contact me directly at the office.

Thank you again for your feedback — it helps us improve.

— JoAnn Cuevas, Agent
"
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Bryan Sulanke Jr.

November 6, 2025

5  out of  5
rating by Bryan Sulanke Jr.
"Melanie helped me save a significant amount of money on my car insurance and was even able to start me a life insurance policy. She was very professional and also personable. Every question I had, she was able to answer and she was patient with me through the process. Thanks so much Mel! ~Katelyn L."
We responded:
"Thank you for your wonderful feedback, Katelyn! I'm delighted to hear that Melanie was able to assist you with your insurance needs. Her professionalism and personable approach are truly valued here. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Shelly M

October 29, 2025

5  out of  5
rating by Shelly M
"I seen Melanie Jimenez yesterday at State Farm. She was very helpful, took her time and answered all my questions. She’s personable and very knowledgeable. Thank you!"
We responded:
"Thank you, Shelly! I'm happy to hear that Melanie provided you with such helpful and knowledgeable service. We appreciate your feedback and are always here to assist with any questions you may have. Let us know if there's anything else we can do for you!"
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Kaleb White

October 28, 2025

5  out of  5
rating by Kaleb White
"Melanie is amazing! She’s super helpful, knowledgeable, and always goes the extra mile to make sure you’re taken care of. She makes insurance simple and stress-free — I couldn’t ask for a better agent. Highly recommend her!"
We responded:
"Kaleb, thank you for your wonderful feedback! I'm happy to hear that Melanie has been so helpful and knowledgeable in making your insurance experience simple and stress-free. We appreciate your recommendation and are here for any future needs you may have. Let us know if there's anything else we can do for you!"
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Kade Sellers

October 28, 2025

5  out of  5
rating by Kade Sellers
"Melanie was extremely helpful in finding the best coverage for my vehicle, extremely professional and understood my needs and found me the best policy! 10/10 recommend Melanie!"
We responded:
"Kade, thank you for your fantastic feedback! I'm delighted to hear that Melanie was able to assist you in finding the right coverage. We appreciate your recommendation and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Lee Coleman

October 28, 2025

5  out of  5
rating by Lee Coleman
"Amazing service and very patient and professional thank you!!!"
We responded:
"Thank you, Lee! I'm happy to know you appreciated the service and professionalism. Your feedback means a lot to us. Let us know if you need anything else!"
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M Salazar

October 27, 2025

5  out of  5
rating by M Salazar
"Quiero agradecerle de corazón a Luis por todo lo que hizo por mí y mi familia. Ninguna otra compañía de seguros se había tomado el tiempo de venir hasta mi negocio, sentarse conmigo y explicarme las cosas con tanta paciencia y claridad. Luis revisó cada detalle de mi póliza, se aseguró de que mi negocio estuviera bien protegido y me ayudó a entender exactamente lo que estaba pagando.
También me habló sobre el seguro de vida, algo que sinceramente no tenía en mente, y me explicó cómo puede ayudar a que mi familia esté bien si algún día me llega a pasar algo. Eso me llegó mucho, porque para mí la familia es lo más importante y saber que ellos estarán tranquilos me da mucha paz.
Terminé moviendo todos mis seguros con él, incluyendo mi negocio, mi casa y mis carros, porque me dio mucha confianza. Luis es una persona honesta, amable y de buen corazón. Se nota que realmente le importa ayudar a la gente.
Ya he recomendado a varios familiares y amigos porque sé que con él estarán en buenas manos. Si buscan a alguien que los trate como familia, Luis es la persona indicada."
We responded:
"¡Gracias, M Salazar! Me alegra saber que Luis pudo brindarte el apoyo y la atención que necesitabas. Es un placer para nosotros asegurarnos de que tú y tu familia se sientan protegidos y comprendidos. Apreciamos mucho que hayas confiado en nosotros para manejar tus seguros y que nos recomiendes a tus seres queridos. ¡Estamos aquí para cualquier cosa que necesites!"
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Alejandro Aguilera

October 24, 2025

5  out of  5
rating by Alejandro Aguilera
"I recomend this location to all of my friends. Mariela Dominguez was a great help, she made me feel like a valued customer and helped me find the best deals for all my family."
We responded:
"Thank you, Alejandro! I'm happy to hear that Mariela provided you with such excellent service and helped you find great deals for your family. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"